We provide dedicated technical customer support for Shopify app owners, at a fraction of the cost of hiring an in-house team.
We answer your customer support requests within 24 hours or less, Monday through Friday. Your merchants get fast, helpful responses—every time.
We document your support procedures, creating comprehensive knowledge bases that ensure consistent, accurate responses across every ticket.
Our team identifies patterns in customer issues and provides insights to help you improve your app and reduce future support volume.
We operate as a complete support team. That means we cover vacations, sick days, and unexpected absences—your merchants never experience a gap in service.
We deploy our expertise and resources to help you expand your operations.
Delivering courteous, responsive, and understanding assistance to your merchants—every interaction reflects your brand.
We enhance your help center so users can resolve common issues independently, reducing ticket volume.
Providing insights that help you build a better product based on real customer feedback.
We understand the unique challenges of supporting Shopify apps and merchants.
Multi-tiered support (Tier 1 & Tier 2) to handle everything from basic questions to complex technical issues.
We handle recruitment, training, quality assurance, and management. You focus on building great apps.
Our specialists work across multiple Shopify apps, continuously deepening their platform expertise.
We work with your existing tools and workflows. No special software required—we adapt to your setup.